If you've lost or damaged the keys to your e-bike lock, ordering a replacement from ABUS or AXA in Germany is straightforward. Follow this step-by-step guide to obtain spare keys for your e-bike locks.

Step 1: Identify Your Lock and Key Details

Before placing an order, you’ll need the following information:

For ABUS Keys

1. Key Code: Found on your original key or the accompanying key tag. The code typically starts with a letter followed by numbers (e.g., “C123”).
2. Lock Model: Look for the lock model number on the lock itself, if available.
3. Proof of Purchase: Some sellers may require proof of purchase to verify ownership.

For AXA Keys

1. Key Code: Found on the original key or key tag. It usually consists of letters and numbers (e.g., “X12345”).
2. Lock Type: Identify the type of lock (e.g., frame lock, chain lock, or ring lock).
3. Proof of Ownership: AXA may request proof of ownership for security reasons.

Step 2: Locate Your Key Code

If you don’t have the original key or key tag, the key code might be stamped on the lock itself. Check:

• Frame locks: Near the keyhole.
• Chain locks: On the locking mechanism.

If the code cannot be found, contact your e-bike manufacturer or dealer for assistance. They may have a record of the key code.

Step 3: Visit the Official Website

For ABUS Keys

1. Go to the official ABUS spare key ordering page: www.abus.com.
2. Navigate to the Key Service section.
3. Enter the required details, including:
   • Key code.
   • Lock type/model.
   • Personal details (name, address, and email).

For AXA Keys

1. Visit the AXA official key replacement page: www.axasecurity.com.
2. Select the Key Service option.
3. Provide:
   • Key code.
   • Lock type.
   • Your contact information.

Step 4: Payment and Shipping

1. Payment Methods:

   • Both ABUS and AXA accept major credit cards and PayPal for online orders.
   • Some regions may allow payment through local e-bike retailers.

2. Shipping Details:

   • Confirm your shipping address is correct.
   • Typical shipping times to international locations vary between 7–21 days.

3. Cost:

   • Prices for spare keys typically range from €10–€25, depending on the key type and shipping destination.

Step 5: Follow Up

• After placing your order, you’ll receive a confirmation email with an estimated delivery time.
• If there are delays or issues, contact customer support directly:
  • ABUS Support: Contact ABUS
  • AXA Support: Contact AXA

Tips for Future Key Management

1. Register Your Keys: Use the online registration tools on the ABUS or AXA website to store your key code securely.
2. Make Copies: Order a spare key to keep as a backup in case of loss.
3. Label Your Keys: Clearly label your key code and store it in a safe place.

By following these steps, you can quickly and efficiently order spare keys for your e-bike from ABUS or AXA. Always ensure you’re ordering from authorized sources to protect your bike's security.